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Buyer Protection
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Customer Service
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Topics
Awaiting Order Arrival
When will the seller send out the order?
I haven't received my parcel but it shows "Delivered".
Do I have to pay for customs and import taxes?
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Refund
When will I get my refund?
How to check my credit card refund?
How to check/withdraw the refund on Alipay account?
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Account Management
I forgot the password, how to reset password?
How do I change my email address?
What can i do if i can not sign in my account?
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Aftersales
What's the dispute process after I have opened a dispute?
What is Buyer Protection?
What's Free Return Service?
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Ordering & Payment
How to solve payment issues?
How to add card and manage it for payment?
How do I extend the Buyer Protection time?
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Coupon & Promotion
How do I get coupons or discounts?
How do I use a coupon or discount?
How to get/use promo code?
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Frequently Asked Questions
I have not received goods. What can I do?
How to open dispute?
My order was closed. What can I do?
The product I received does not match the description. What can I do ?
I cannot find order in my account.
How to check my refund?
How to cancel my order?
How to track my package?
How do I return goods?
How to contact seller?
Need more help?
We will respond within 24 hours during weekday
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